Terms & Conditions for Online Flower Delivery South Woodford

Introduction

Welcome to the Terms & Conditions for using the online flower delivery service provided by Florist South Woodford. By placing an order for flowers or associated products via our website, you agree to comply with and be bound by the following terms. Please read these Terms & Conditions carefully before making a purchase. These terms apply to all customers within South Woodford and its surrounding areas who wish to use our e-commerce service.

Order Process

Placing an online order with Florist South Woodford is simple and user-friendly. Begin by browsing our range of fresh bouquets, arrangements, and floral gifts. Once you have selected your desired flowers, follow the checkout process to complete your order. You will be prompted to provide necessary details including your contact information, recipient’s delivery address within South Woodford or neighbouring regions, and preferred delivery date. Please ensure all information is accurate to avoid delays or failed delivery.

Upon completion, you will receive an order confirmation on-screen and via the contact details provided. The order confirmation summarises your selection and the delivery details. Please check all details and contact us immediately if any information is incorrect. The display of flowers and products on our website is an invitation to treat; all orders are subject to our acceptance and product availability.

Product Availability & Substitution

All flower arrangements and stocks shown on the site are subject to availability. While we strive to ensure all arrangements use the exact flowers and colours depicted, the perishable nature of flowers and seasonal availability may impact the exact composition received. In such situations, we reserve the right to substitute with similar flowers of equal or higher value, maintaining the overall style and appearance of the selected arrangement. If any significant substitution is necessary, we will endeavour to inform you, particularly if the change affects the flower type or theme of the bouquet.

Prices & Payments

All prices displayed online are in British Pounds Sterling (£) and inclusive of Value Added Tax (VAT) as applicable. The price payable is the one displayed at the point of order. Delivery charges for South Woodford and surrounding areas, and any additional services, will be calculated and displayed before you finalise your order.

Payment is required in full at the time of ordering. We accept major debit and credit cards, as well as other payment methods as listed at checkout. All transactions are processed securely. Your order will not be processed until payment has been received and confirmed. In the event of payment failure or rejection, the order will be cancelled, and you will be notified accordingly.

Delivery

Florist South Woodford offers flower delivery services across South Woodford and surrounding areas. Delivery fees and estimated delivery times will be communicated at the time of ordering. While we make every effort to meet your preferred delivery dates and times, we cannot guarantee precise timings due to circumstances beyond our control (e.g., severe weather, traffic, or logistical delays). It is your responsibility to ensure the recipient’s address, including postcode and contact details, is accurate and accessible at the intended delivery time.

If the recipient is unavailable at the time of delivery, our driver may leave the delivery with a neighbour, in a safe place, or attempt re-delivery. If coordination for delivery fails due to incomplete or incorrect address details, or if repeated access is denied, Florist South Woodford is not liable for lost or undelivered items. Additional redelivery fees may apply.

Order Amendments and Cancellations

Should you wish to modify or cancel your order, please contact us as soon as possible. Amendments or cancellations must be requested at least 24 hours before the scheduled delivery. Due to the perishable nature of flowers, requested changes or cancellations received within 24 hours of delivery may not be possible or may incur charges to cover the cost of flowers, labour, and delivery arrangements already made on your behalf.

If you wish to make amendments to your delivery details or selected products, we will do our utmost to accommodate, subject to the progress of your order. Any cancellation approved within the appropriate time frame will result in a full refund using the original payment method, less any irrevocable costs already incurred. Refunds typically take 5-7 working days to process.

Returns and Refunds

We take pride in the quality and freshness of our flowers and products. Should your order fail to meet your expectations upon delivery—for example, if flowers are damaged, wilted, or incorrect—please notify us within 24 hours of receipt. Photographic evidence may be requested to process claims. Once reviewed and validated, we will offer an appropriate solution, which may include a replacement, partial refund, or full refund depending on the circumstances.

Please note that due to the highly perishable nature of our products, we generally do not accept returns of delivered flowers. Claims arising from non-delivery must be made within 24 hours of the expected delivery date. Our liability shall not exceed the value of the original order placed.

Personal Messages and Custom Orders

When placing your order, you may have the opportunity to include a personal message with your flowers. We reserve the right to refuse to include any message that is deemed inappropriate, offensive, or contrary to our policies. For custom or bespoke floral orders, kindly provide sufficient notice to allow us to source specific flowers or create personalised designs. Bespoke orders may be subject to different terms regarding cancellations and changes, depending on the nature and scale of the arrangement.

Intellectual Property

All content featured on the Florist South Woodford website, including but not limited to product images, descriptions, names, and designs, is the property of Florist South Woodford or its suppliers. Reproduction or copying is strictly prohibited without written permission. The website is provided for personal, non-commercial use only.

Liability

While Florist South Woodford strives to provide products that meet the highest standards, we do not accept liability for minor variations in colour, size, or appearance as flowers are natural products. We are not liable for any direct or indirect loss, damage, or consequential losses arising out of late deliveries, undelivered items due to incorrect details, or causes beyond our control. Our liability for any claim shall in any event be limited to the amount paid for the product or service in question. We do not exclude or limit liability for death or personal injury resulting from our negligence or for any other liability which cannot be legally excluded under English law.

Force Majeure

Florist South Woodford will not be held liable or responsible for failure or delay in fulfilling orders resulting from events outside our reasonable control. Such events may include, but are not limited to, natural disasters, adverse weather conditions, fire, flood, epidemics, strikes, or transport disruptions. In such cases, we will endeavour to contact you and arrange alternative solutions where possible.

Governing Law and Jurisdiction

These Terms & Conditions and all transactions with Florist South Woodford are governed by and shall be construed in accordance with the laws of England and Wales. Disputes arising under or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to These Terms

Florist South Woodford reserves the right to update or amend these Terms & Conditions at any time without prior notice. Changes will be effective once published on the website. We advise customers to review this page regularly to stay informed of any updates. Continued use of our online shop constitutes acceptance of the most current version of these terms.

Application of Terms

These Terms & Conditions apply to all customers placing online orders with Florist South Woodford for flower delivery to South Woodford and the surrounding localities. Should you have any queries or concerns regarding these terms or your online flower delivery order, please contact our customer support team using the details provided on our website.

Thank you for choosing Florist South Woodford. We look forward to serving your floral needs across South Woodford and its neighbouring areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Woodford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Woodford.

For assistance with orders, returns or account queries, please fill out the Contact Us form.