Returns, Refunds & Complaints Policy

Our Commitment to Fresh Flowers in South Woodford

At Florist South Woodford, we take pride in delivering the freshest, most vibrant flowers to our valued customers across South Woodford and the surrounding areas. As your local trusted florist serving both households and businesses, customer satisfaction and flower quality are our top priorities. We stand by our Fresh Flowers Guarantee on every order, promising that you will enjoy long-lasting, beautiful blooms with every delivery.

Damaged-on-Arrival & Freshness Window Policy

We take the utmost care to ensure your flower arrangement arrives in perfect condition. If, despite our careful packaging and handling, your flowers arrive damaged or wilted, please contact us within 24 hours of receiving your delivery. To maintain our high standards, we offer a Freshness Window: our flowers are guaranteed to remain fresh for at least 5 days from the date of arrival, provided they are cared for appropriately. If you experience any issues with the quality or freshness of your flowers within this window, let us know so we can make it right.

Refunds and Replacements

Your satisfaction matters to us. If your order is damaged on arrival or does not meet our Fresh Flowers Guarantee, you may request either a complimentary replacement or a full refund. Simply contact us within the stated timeframe and provide a photo of the flowers, along with your order details. We will review your complaint promptly and, if the issue falls within our policy, process your refund or arrange a replacement bouquet to be delivered as soon as possible.

We ask that you retain the original flowers and packaging until your claim has been resolved, as we may need more information to fully understand the problem or arrange collection, if required. Our returns and refund process is hassle-free and designed with your convenience in mind.

Making a Complaint

If you are in any way dissatisfied with your experience, we encourage you to make a formal complaint through our customer service team. All complaints are handled with care, respect, and urgency. Please provide your order number and as much detail as possible, including dates and images where helpful. We aim to acknowledge all complaints within 24 hours and resolve them swiftly, ensuring you feel valued and heard as a customer of Florist South Woodford.

As a longstanding, reputable local florist, we rely on your feedback to maintain and improve our standards of service. Rest assured that your complaint will be thoroughly investigated and, where warranted, a fair resolution will be offered—whether that is a replacement, refund, or alternative arrangement depending on your preference and the circumstances.

Trusted Local Service for South Woodford and Nearby Businesses

Florist South Woodford has built a reputation for reliability, quality, and outstanding customer care. Whether you are ordering flowers for your home, a business reception, or a special event, you can trust in our fresh flowers guarantee and responsive after-sales service. We are committed to enriching our local community with charming, long-lasting floral arrangements and dedicated support before and after your purchase.

Thank you for choosing Florist South Woodford. Your satisfaction is at the heart of everything we do.